Improve Client Experience with 4 Feedback Practices
One of my concerns with the growth of freelancers and small businesses is the lack of feedback for talent development….
How to Avoid Being Blindsided by Client Decisions
How many clients have made decisions impacting your work without looping you in? It happens often because a client doesn’t…
The Power of Curiosity with Clients
How well do you know your clients? Businesses who use curiosity with their clients build better relationships and services. You…
Luxury Can’t Afford to Lie
I sat down with Evelyn M. Stepien, The School of Luxury, to discuss brand positioning in the luxury sector, why…
Creating Impact with Clients
I sat down with Dondrea Owens, CPA of The Profit Table, to discuss how intentional communication plays a role in…
Choose OMR vs Inbox Zero
So much time is wasted and frustration created because we read to respond instead of understand. You see this frequently…