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Opportunity Costs of AI
Operations

Opportunity Costs of AI

March 11, 2025March 11, 2025

Most of us don’t understand the full range of AI capabilities or the social cost. There’s always a trade-off. The…

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Personalized isn’t Custom
Operations

Personalized isn’t Custom

March 10, 2025

A common operations objection: “Our work is custom to each client.“ Often the work isn’t custom, it’s personalized. Custom and…

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the CEOffice - Increasing Client Demands
Operations

How to Respond to Increasing Client Demands

June 27, 2024April 18, 2025

Per Gallup, the post-pandemic client is more demanding and harder on employees. Here are 6 tips for you and your…

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the CEOffice - Leading vs Avoiding Client Conversations
Operations

Leading vs Avoiding Client Conversations

June 17, 2024April 18, 2025

How well does your team lead client conversations? Are they able to anticipate client needs? Are they able to diffuse…

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the CEOffice - Improve Client Experience with 4 Feedback Practices
Operations

Improve Client Experience with 4 Feedback Practices

June 10, 2024April 18, 2025

One of my concerns with the growth of freelancers and small businesses is the lack of feedback for talent development….

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the CEOffice - How to Avoid Being Blindsided by Client Decisions
Operations

How to Avoid Being Blindsided by Client Decisions

June 5, 2024June 16, 2024

How many clients have made decisions impacting your work without looping you in? It happens often because a client doesn’t…

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