Planning for Uncertainty
Life is full of surprises. As a founder, you’re responsible for leading your clients, employees, and vendors through unexpected events….
Opportunity Costs of AI
Most of us don’t understand the full range of AI capabilities or the social cost. There’s always a trade-off. The…
Personalized isn’t Custom
A common operations objection: “Our work is custom to each client.“ Often the work isn’t custom, it’s personalized. Custom and…
How to Respond to Increasing Client Demands
Per Gallup, the post-pandemic client is more demanding and harder on employees. Here are 6 tips for you and your…
Leading vs Avoiding Client Conversations
How well does your team lead client conversations? Are they able to anticipate client needs? Are they able to diffuse…
Improve Client Experience with 4 Feedback Practices
One of my concerns with the growth of freelancers and small businesses is the lack of feedback for talent development….