the blog
lessons, questions, and stories to empower you
leadership
Where are You Taking Your Business?
If you’re frequently changing direction based on client demands, team emotions, or industry trends, then you’re not leading. In order for your team to trust…
Sharpened or Suppressed Talent
People naturally gravitate towards people who share their ambitions, goals, interests, and values. This is why you’ll see concentrated groups of talent in cities. Tech…
Create a Culture to Encourage Ambition
People want to be challenged and to contribute in meaningful ways. When was the last time you talked to your team member, 1:1, to discuss…
mindset
Coaches aren’t Heroes
A therapist can’t fix your personal relationship issues. In the same way, executive and leadership coaches can’t fix your team…
Operations
Opportunity Costs of AI
Most of us don’t understand the full range of AI capabilities or the social cost. There’s always a trade-off. The question is “At what…
Personalized isn’t Custom
A common operations objection: “Our work is custom to each client.“ Often the work isn’t custom, it’s personalized. Custom and personalized aren’t the same….
How to Respond to Increasing Client Demands
Per Gallup, the post-pandemic client is more demanding and harder on employees. Here are 6 tips for you and your team to manage expectations….
newest templates
Team Weekly Memo
How do you set the direction for your team each week? The Team Weekly Memo works best as an internal newsletter published first thing Monday morning. Why?…
