Coaching tips from issue 05 of the Coaching for Excellence newsletter.
Authenticity beats Aspirational
It’s easy to buy the appearance of luxury, but does the service live up to the luxury packaging? This is what separates the authentic from the aspirational.
You don’t have to spend much money to make people feel seen, heard, and appreciated.
- Make relationships a priority. Get to know your clients and potential clients. Ask questions, listen more, and pay attention to their behavior.
- Take pride in your work. Do you set clear expectations? Do you follow through on your word? Are you going above and beyond to provide an exceptional experience?
The most important thing is respecting each client to give them your best. It shows you care and people remember that.
Sharpened or Stifled
Like attracts like. The best talent attracts more great talent. However, there is a caveat. Great talent only stay where they’re sharpened. Where their talent is challenged and nurtured. If great talent is stifled or don’t see a path for growth, then they will leave. Growth means different things to different people. Having monthly performance conversations with each team member will help you learn what’s important to them.
Great talent has a low tolerance for mediocrity from peers and leadership. Mediocrity slows their growth and feels like an anchor. Be an environment where iron sharpens iron, where challenges are seen as opportunities for everyone to sail farther.
I love great talent because it pushes me and keeps me on my toes. It reminds me to not settle. What are you doing to sharpen the talent you have?
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