Raise the Standard
When standards are compromised to accommodate an employee, we also compromise clients’ trust. @theceoffice Great leaders understand decisions aren’t isolated….
4 Subtle Ways to Elevate Client Experience
It’s easy to get comfortable once the client agreement is signed and invoice paid, but you’re still selling the client…
Does Your Meeting Have a CTA?
What if you were as intentional about the purpose of your meetings as your social content? It’s easy to get…
What Message Do Your Gifts and Merch Send?
Brand relationships continue to evolve. Let’s challenge your marketing strategy for merch and partnerships. Merchandise Few people want to be…
Planning for Uncertainty
Life is full of surprises. As a founder, you’re responsible for leading your clients, employees, and vendors through unexpected events….
Personalized isn’t Custom
A common operations objection: “Our work is custom to each client.“ Often the work isn’t custom, it’s personalized. Custom and…