Personalized isn’t Custom
A common operations objection: “Our work is custom to each client.“ Often the work isn’t custom, it’s personalized. Custom and…
How to Respond to Increasing Client Demands
Per Gallup, the post-pandemic client is more demanding and harder on employees. Here are 6 tips for you and your…
Leading vs Avoiding Client Conversations
How well does your team lead client conversations? Are they able to anticipate client needs? Are they able to diffuse…
Improve Client Experience with 4 Feedback Practices
One of my concerns with the growth of freelancers and small businesses is the lack of feedback for talent development….
How to Avoid Being Blindsided by Client Decisions
How many clients have made decisions impacting your work without looping you in? It happens often because a client doesn’t…
The Power of Curiosity with Clients
How well do you know your clients? Businesses who use curiosity with their clients build better relationships and services. You…