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Soft Skills and Assistants

October 28, 2024 Podcast

I sat down with Chaniece Davis, to discuss what practices she has put in place to serve executives and founders well as an executive assistant.

Chaniece is a Sr. Administrative Assistant at Boston Consulting Group with over 10 years of combined experience working with small businesses, non-profits, and Fortune 200 companies. She specializes in business operations and administrative technology. In her free time, Chaniece enjoys reading, hot yoga, and spending time with her daughter.

If you are a leader, struggling to create a successful partnership with your assistant, this episode is for you.  Available on Apple | Spotify | YouTube.

KEY MOMENTS

  • 00:50 Chaniece’s Journey
  • 03:49 Work Ethic
  • 06:44 Standards for Excellence
  • 09:20 Tips for Partnership with Assistant
  • 17:53 Examples of Positive Leadership
  • 20:18 Building Trust
  • 29:45 Reasons why Support Fails
  • 36:20 3 Tips for Working with an Assistant

QUOTES

I want to do it right the first time. And the first time I come with questions, I can need a bit more clarity, but once it’s done, I want it to simply be done.

Chaniece Davis

It is a relationship. You have to work well together. And if you are not willing to understand the person that you are working with, it won’t be successful. Very transactional working styles are typically very cold. And as an assistant, it doesn’t provide us the comfort or the space to ask those qualifying questions or those questions for context that you need.

Chaniece Davis

Notion Template: Executive Assistant Dashboard

A Notion template specifically designed for executive support teams. Whether you’re an executive admin or an executive assistant supporting a founder, this template is made for you and your founder to work together. [watch video]

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I'm Melissa, a leadership and operations coach for service-based small businesses. 20+ years of experience helping businesses better lead teams and serve clients in new home construction, health insurance, non-profit, property management, retail, and more. My experience is diverse but has one thing in common. “How can I best serve the person in front of me?” I reside in Kansas City and serve clients nationwide. I enjoy meeting people and look forward to getting to know you!

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