Coaching tips from issue 02 of the Coaching for Excellence newsletter.
Invest in Your Team’s Development
Labor is the biggest expense for a business. Yet commonly overlooked and undervalued by founders. Be willing to invest in your team’s performance. This includes training and practice. This is one of the hardest things to ask of small business owners when they’re pulled in multiple directions, but the success of your business depends on it.
Record and narrate a video showing your team how to complete a task to your expectations. Make sure to include the thought process and why behind the decisions. This will help them better understand how to execute the task and nuances necessary for different clients. My favorite tool is Loom. It transcribes and allows comments.
Practice with your team. The practice encourages refinement. It helps identify gaps in processes that were overlooked. It encourages innovation on how to make things better.
Having a training database for new hires to refer to along with company processes makes it easier for team autonomy. And it allows knowledge to be shared instead of stuck in one person’s head. Notion is a great tool for this.
Clarity + Confidence
More time is lost when the leader lacks clarity and vision. Taking the time to prepare, be clear with direction, and be consistent generates confidence and trust from your team. It allows them to know what, how, and why.
- Have an outlined agenda and outcome for your meetings.
- Have clear performance goals for your team.
If you constantly change your mind and don’t know what you want, it will be reflected in your team’s performance. They’ll tire of not making any real progress because their leader is chasing shiny objects. Further, they won’t have the confidence to take ownership and initiative because their work isn’t fully utilized.
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