Leading vs Avoiding Client Conversations
How well does your team lead client conversations? Are they able to anticipate client needs? Are they able to diffuse…
Improve Client Experience with 4 Feedback Practices
One of my concerns with the growth of freelancers and small businesses is the lack of feedback for talent development….
How to Avoid Being Blindsided by Client Decisions
How many clients have made decisions impacting your work without looping you in? It happens often because a client doesn’t…
Are your team members Brand Ambassadors?
Is your team proud to be associated with your company? What would happen if you viewed your team members as…
The Power of Curiosity with Clients
How well do you know your clients? Businesses who use curiosity with their clients build better relationships and services. You…
9 Ways to Improve Virtual Communication
Every day we face an overwhelming amount of messages. Team communication hasn’t evolved with the growth of digital channels. Our…